Sessions (thera-LINK)

Errors (thera-LINK)

• iOS Error: "thera-LINK Requires iOS 12" (thera-LINK)
• Limit Reached Error (thera-LINK)
• Error: "Oops... Invalid token format (1004)" (thera-LINK)
• Allow Browser to use Camera and Microphone (thera-LINK)

Pre-Session (thera-LINK)

• Set Waiting Room Preferences (thera-LINK)
• Run a Pre-Call Connection Test (thera-LINK)
• Pre-Session Setup & Troubleshooting (thera-LINK)
• Enable thera-LINK Screen Share on Mac (thera-LINK)

Audiovisual Troubleshooting (thera-LINK)

• Camera/Microphone Access Blocked (thera-LINK)
• Switch to a Different Webcam (thera-LINK)
• My camera or microphone isn't turning on. (thera-LINK)
• I can't see my client on video. (thera-LINK)
• I hear an echo during my session. (thera-LINK)
• Microphone Not Working (thera-LINK)

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Manage a Session (thera-LINK)

• Start or Join a Session on iPad - Providers (thera-LINK)
• Waiting Rooms Statuses (thera-LINK)
• Enable Camera & Microphone for Browser (thera-LINK)
• Open Session in New Tab (Enable Pop-Ups) (thera-LINK)
• Chat with Clients from Waiting Room (thera-LINK)
• Start or Join a Session - Provider (thera-LINK)

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Best Practices (thera-LINK)

• Best practices for a great session! (thera-LINK)
• Turn on Do Not Disturb - Apple Devices (thera-LINK)

Session Troubleshooting (thera-LINK)

• I admitted a Client and it says "Joining...Please wait." (thera-LINK)
• My Client says they're in the Waiting Room but I don't see them. (thera-LINK)
• iPhone/iPad Goes Black During Session (thera-LINK)
• How do I increase or decrease the size of the video or the screen share? (thera-LINK)